Welcome to Rowes Retreats
We offer a comprehensive holiday home management service for owners throughout Cornwall, with our locally recruited and trained team. From immaculate cleaning and flawless changeovers to year-round maintenance, we handle every detail. Our personalised approach means we take the stress out of holiday letting, allowing you to enjoy peace of mind while maximizing your property’s potential. Plus, we’re always on hand to ensure your home is well cared for and your guests have a seamless, memorable experience.
MANAGEMENT
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Guest 24/7 emergency cover, for 365 days of the year with prompt response times.
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Unlimited call outs by our team to attend the property where necessary and address issues 24/7
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Items delivered to our offices and installed at the property.
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In House Maintenance Team for any re-active jobs.
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Organisation of qualified trades people when necessary.
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Organisation of planned maintenance and winter works such as decorating or gardening.
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Organisation of all safe and legal checks, such as fire risk assessments, gas safety certificates and EICR inspections.
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Post redirection service
MAINTENANCE
We treat your home as if it were our own, ensuring it’s always well-maintained and cared for. From general maintenance like changing lightbulbs and painting, to larger tasks like replacing appliances or mowing the lawn, we handle it all in-house. With over six years of experience at Rowe’s Retreats and 30+ years in the trade industry, there’s not much we haven’t tackled!
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When necessary, we only outsource to trusted local contractors. If you prefer to manage any maintenance yourself, that’s absolutely fine too. We’ll always keep you informed with regular updates on any maintenance needs, along with our plan to resolve them.
HOUSEKEEPING
We manage all cleaning services in-house, ensuring complete quality control. Guest satisfaction and positive reviews are our top priority, and having our team handle everything gives guests confidence and peace of mind.
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Our cleaning services cover everything from changeovers and laundry to restocking consumables like shampoo and toilet paper.
We charge a straightforward rate based on your property size: £50 for a one-bedroom, £75 for a two-bedroom, and £100 for a three-bedroom. Prices may vary slightly if there are additional bathrooms or rooms.
HANDS ON APPROACH
We handle all your invoicing, provide monthly statements, and transfer your net income directly to your account. Along with this, we send you a rolling spreadsheet of all current and future bookings, keeping you informed of your yearly outlook.
Our team regularly updates pricing based on local supply and demand, ensuring we maximize occupancy at the best possible rates. We even offer flexibility for one-night stays in the summer to work toward 100% occupancy. Being local, we're always aware of key dates and upcoming events in Cornwall, and we use industry-leading pricing software that updates daily to reflect market trends.
With weekly performance reviews, we ensure your property achieves optimal occupancy and pricing year-round.
Friendly, efficient, and with over 7 years of experience, we bring unmatched expertise to every one of our retreats. Each member of our Rowes Retreats Family—from housekeepers to maintenance—has been personally selected and trained by us, ensuring a service you can always rely on.
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With our 24/7 emergency contact, we’re just a phone call away, ready to assist. We ensure your holiday home shines, and we conduct a thorough check before every guest arrives, giving you total peace of mind. Plus, we craft tailor-made house books for each retreat, packed with local tips and insider knowledge.
WHAT MAKES US SO SOUGHT AFTER?
To ensure every guest feels like they’re the first to walk through the door, we:
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Never use agencies or outsource our cleaning and changeovers.
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Personally recruit, employ, and train all of our housekeeping staff, so we can maintain our high standards.
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Assign a dedicated housekeeping team and property supervisor to your home, ensuring they know every detail of your property.
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Offer mid-stay cleans for longer bookings and deep cleans during the winter months.
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Have our property supervisors perform a thorough post-changeover, pre-arrival check to make sure everything is perfect.
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Rest easy knowing the key is in the safe, the doors are locked, the heating is set, towels are fluffy, and the welcome pack is ready.
COHESIVE CHANGEOVERS
​We have a trusted network of skilled tradespeople supports our in-house maintenance team. Whether it’s a hairdryer that won’t work or a broken door, we’re quick and efficient at replacements and repairs. Ensuring minimal disruption to your guests during their holiday, our team always acts discretely.
Even outside of peak periods, we’re proactive at maintaining your property inside and out, from decorating and carpet cleaning to power washing and landscape gardening.
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We’re also on hand to arrange ad-hoc services for you: think tree pruning, window cleaning, hot tub servicing. Keen to install new features or carry out interiors improvements? We've got a a selection of tried and tested professionals that we've used on our own projects and have organised for clients over the years.
ON DEMAND MAINTENANCE
