First impressions matter, and we ensure every guest experiences the wow factor the moment they step through the door. A spotless, well-maintained property not only secures five-star reviews and repeat bookings but also enhances your home’s longevity. That’s why we uphold the highest standards across our housekeeping and property management services.
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Our annual property inspections guarantee homes remain in premium condition, preventing costly repairs and eliminating potential guest dissatisfaction. We also maintain direct, in-house communication between our housekeeping teams and property sign-off managers, ensuring any maintenance needs are identified and addressed swiftly. This seamless approach guarantees full compliance with Rowes Retreats’ unwavering standards.
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What Sets Our Housekeeping & Maintenance Apart?
EXCLUSIVE IN-HOUSE LAUNDRY SERVICES
Our private launderettes are reserved solely for R&R properties, maintaining superior hygiene and quality control. Each property’s laundry is processed separately to ensure meticulous care. Owners can choose to supply their own high-quality bed linen and towels, but we also offer premium options for those who prefer a hassle-free solution.
FLEXIBLE CHANGEOVER DAYS
Unlike many agencies, we don’t restrict guest arrivals to specific days of the week. With no set changeover days, our team is available every day, allowing for maximum occupancy and booking potential.
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ECO-FRIENDLY CLEANING SERVICES
We are committed to reducing our environmental impact. Wherever possible, our housekeepers use eco-friendly cleaning products to maintain impeccable standards while being kinder to the planet.
FULL SERVICE PROPERTY MANAGEMENT​
Our housekeepers can coordinate a range of additional services, including waste collection, window cleaning, garden upkeep, and even curating personalised welcome hampers—all tailored to elevate the guest experience.
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PROACTIVE ANNUAL PROPERTY INSPECTIONS
Our scheduled routine inspections identify maintenance issues early, preventing minor concerns from escalating into costly repairs.
EXPERT HOT TUB MAINTENANCE
We work with BISHTA-certified specialists to ensure all hot tubs comply with HSG282 regulations, guaranteeing a safe and pristine experience. Fresh water is provided for every new guest, maintaining the highest hygiene standards.
THOUGHTFUL WELCOME HAMPERS
A small touch can make a big impact. Personalised welcome hampers impress guests and enhance their stay, encouraging positive reviews and increased occupancy rates. By keeping all services in-house, we maintain complete quality control, ensuring that every aspect of your property meets the exceptional standards that Rowes Retreats is known for. Our proactive, detail-driven approach guarantees seamless operations, happy guests, and thriving properties.
For more information on what services we can offer you as you let your beautiful home in Cornwall, click the link below to get in touch:
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Please note our service area for changeover is currently just Cornwall.​
FREQUENTLY ASKED QUESTIONS
Changeover Services: Flexible, Seamless & Stress-Free
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Whether you’re part of our End-to-End Management Service or simply need reliable, high-quality changeovers, our in-house housekeeping team ensures your property is always presented at its absolute best.
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From professional cleaning and laundry to maintenance checks and guest preparation, we handle every detail—so you don’t have to.
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Does R&R Offer Holiday Insurance?While we don’t provide holiday insurance directly, we strongly recommend that all guests take out suitable insurance to cover the full cost of their stay. This ensures you’re protected in case of unforeseen circumstances that might require you to cancel your booking. For full details on our cancellation policy, please check our [Terms & Conditions].
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Are the Prices on the R&R Website Fixed?Yes—our prices are set annually in collaboration with property owners. The rates reflect: ✔ The exceptional quality of our properties ✔ Our tailored concierge service ✔ The fantastic facilities each retreat offers To be the first to hear about new properties, special offers, and exclusive dates, we recommend signing up for our newsletter.
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Do You Have Set Changeover Days?No, we believe in flexibility. While we still accommodate traditional week-long or two-week stays, we also welcome short breaks and midweek stays, allowing guests to plan their holidays around their own schedules. If you have specific date requirements, feel free to get in touch, and we’ll do our best to accommodate.
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Is There Any Flexibility on Check-in and Check-out Times?Our standard times are: ✔ Check-in: 4:00 PM ✔ Check-out: 10:00 AM This gives our housekeeping team enough time to professionally clean, restock, and prepare your retreat to the highest standard. Where possible, we’ll let you know on the day if your retreat is ready earlier than 4:00 PM. If you’d like to arrange an early check-in or late check-out, let us know in advance. This is subject to availability and must be approved by our housekeeping team before your arrival.
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Why Do You Need the Names & Ages of All Guests?This is a requirement for insurance and fire safety. Some properties may also have age-related restrictions, which will be clearly stated on the property’s page. ✔ Only guests named at the time of booking (or added before arrival) are authorised to stay at the property. ✔ This includes any guests joining or leaving partway through your stay. If you have any questions about guest requirements, just ask—we’re happy to clarify.
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Our Group Has One Extra Guest—Can We Bring a Blow-up Bed or Use the Sofa?Unfortunately, no. Each property is furnished, equipped, and insured for a maximum number of guests, as stated on the listing. This ensures: ✔ Your comfort and enjoyment—all retreats are designed for their maximum occupancy. ✔ Fire safety compliance—our properties adhere to strict safety regulations. Infants in travel cots are generally not included in the guest count, but if you have any questions about occupancy, just reach out, and we’ll be happy to assist.
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Do You Accept American Express?Yes, we do accept American Express. Please note that additional charges may apply when using this payment method.
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Do You Store My Card Details for Auto-Payments?No, we do not store guests’ card details. To comply with strict Payment Card Industry Data Security Standards (PCI DSS), we use a secure card processing system that saves an encrypted authorisation code. This allows us to process auto-payments without storing sensitive card information. Your security is our priority, and we handle all payments with the highest level of protection.
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We’re a Group of Friends—Can We Split the Rental Cost?Currently, all payments must be made in one transaction by the lead guest. This includes: ✔ The deposit to secure the booking ✔ The final balance payment ✔ The security deposit We recommend that all members of your group transfer their share to the lead guest before making payments to Rowes Retreats.
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Is My Money Secure?Yes. Whether you pay by card or bank transfer (BACS), your money is held in a secure client account. In the unlikely event that Rowes Retreats were to cease trading, all funds in our secure client accounts would be returned to guests. This process is managed by our bank, Starling, ensuring your money is always protected.
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Can I Move My Booking to Another Date or Property?Once your booking deposit has been paid, your reservation is confirmed. This means your chosen dates and property are secured exclusively for you and are no longer available for anyone else to book. If you need to make changes outside of the cancellation policy window, amendments may be possible. However, if your booking falls within the cancellation period or you’ve selected a non-refundable rate, changes cannot be made. For full details, please refer to our Terms and Conditions. If you’re unsure, our team is always happy to assist.
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Is Rowes Retreats ATOL or ABTA Protected?• ATOL (Air Travel Organiser’s Licence) applies to UK travel companies offering flights and air holiday packages. • ABTA (Association of British Travel Agents) is a membership body that protects holidaymakers booking through travel agencies and tour operators. As Rowes Retreats is not a travel agency or airline, we are not a member of ATOL or ABTA. If you have any concerns or questions, please don’t hesitate to get in touch with our team!
With Rowes Retreats Changeover Services, you can expect impeccable housekeeping, smooth transitions, and total reliability—ensuring every guest arrives to a home that’s spotless, inviting, and perfectly prepared.