Our tailored approach extends far beyond providing holiday homes and short-term accommodation. We genuinely care about every guest’s experience, taking the time to understand their needs, preferences, and the little details that make all the difference. More than just a booking service, we offer in-depth property knowledge, handpicked local recommendations, and an inclusive concierge to take the hassle out of trip planning.

By connecting our guests with fantastic local businesses, we help them make the most of every stay—because a great holiday isn’t just about where you stay, but how you experience it.

We’re quality led in everything we do

No matter which Retreat our guests choose, they can trust in the exceptional standards that define Rowes Retreats. Every property is personally inspected, with annual quality assurance checks to ensure consistency and excellence. We carefully select and recommend only the best concierge services, continuously refining our offerings to provide an effortless and enriching guest experience.

Our dedication to quality goes beyond our properties-we are always expanding our knowledge, refining our services, and investing in ongoing training and development. This commitment allows us to deliver the personal, professional, and hands-on service that sets us apart.

First-Hand Knowledge, Genuine Recommendations

We personally visit every home we represent, allowing us to have open, honest, and insightful conversations with our guests. To truly understand each space, our team even stays in select new properties, experiencing them just as a guest would, allowing an understanding of the space you wouldn’t get just from photos.

Beyond the home itself, we explore the surrounding area-discovering the best nearby pubs, beaches, shops, and restaurants-so we can confidently recommend the best local spots. Our personal insights are shared across our website, and our team is always happy to offer first-hand tips and tailored recommendations to help guests make the most of their stay.

Helping You Find the Perfect Retreat

Whether it’s a special occasion, a family getaway, or a work trip, we know that the little details make all the difference. Our team is always on hand to discuss child-friendly and accessible options, as well as those all-important wish-list features that turn a great stay into a truly memorable one.

We also make choosing the right property effortless. Our listings provide detailed descriptions, plenty of high-quality photos, and, in most cases, stunning high-definition videos—giving guests a true feel for each space before they book.

Helping You Find the Perfect Retreat

Local Expertise & a Concierge Service Designed for You

We believe unforgettable experiences make a stay truly special, and we love helping our guests discover the best of the local area. From hidden gems to must-visit spots, we provide every guest with a carefully curated guide featuring top activities, attractions, beaches, restaurants, and cafés.

Our inclusive concierge service is available from the moment you book, offering tailored support to enhance your stay. Whether you need recommendations, reservations, or a fully crafted itinerary, we’re here to take care of the details-so you can simply relax and enjoy.

Round-the-Clock Support for

Peace of Mind

We want our guests to feel completely at ease during their stay. That’s why we provide a 24/7 contact number for a local property manager, ensuring help is always just a call away. Whether it’s an emergency or an unexpected issue, our team is ready to assist at any time, day or night.

Each property also comes with a detailed guest information folder, packed with useful details about the home and local area—so guests have everything they need for a smooth and stress-free stay.

FREQUENTLY ASKED QUESTIONS

We want your stay with Rowes Retreats to be as smooth, enjoyable, and stress-free as possible. Here are some of the most common questions guests ask before booking. If you need more details, our team is always happy to help!

Does R&R Offer Holiday Insurance?

While we don’t provide holiday insurance directly, we strongly recommend that all guests take out suitable insurance to cover the full cost of their stay. This ensures you’re protected in case of unforeseen circumstances that might require you to cancel your booking. For full details on our cancellation policy, please check our [Terms & Conditions].
Are the Prices on the R&R Website Fixed?

Yes—our prices are set annually in collaboration with property owners. The rates reflect: ✔ The exceptional quality of our properties ✔ Our tailored concierge service ✔ The fantastic facilities each retreat offers To be the first to hear about new properties, special offers, and exclusive dates, we recommend signing up for our newsletter.
Do You Have Set Changeover Days?

No, we believe in flexibility. While we still accommodate traditional week-long or two-week stays, we also welcome short breaks and midweek stays, allowing guests to plan their holidays around their own schedules. If you have specific date requirements, feel free to get in touch, and we’ll do our best to accommodate.
Is There Any Flexibility on Check-in and Check-out Times?

Our standard times are: ✔ Check-in: 4:00 PM ✔ Check-out: 10:00 AM This gives our housekeeping team enough time to professionally clean, restock, and prepare your retreat to the highest standard. Where possible, we’ll let you know on the day if your retreat is ready earlier than 4:00 PM. If you’d like to arrange an early check-in or late check-out, let us know in advance. This is subject to availability and must be approved by our housekeeping team before your arrival.
Why Do You Need the Names & Ages of All Guests?

This is a requirement for insurance and fire safety. Some properties may also have age-related restrictions, which will be clearly stated on the property’s page. ✔ Only guests named at the time of booking (or added before arrival) are authorised to stay at the property. ✔ This includes any guests joining or leaving partway through your stay. If you have any questions about guest requirements, just ask—we’re happy to clarify.
Our Group Has One Extra Guest—Can We Bring a Blow-up Bed or Use the Sofa?

Unfortunately, no. Each property is furnished, equipped, and insured for a maximum number of guests, as stated on the listing. This ensures: ✔ Your comfort and enjoyment—all retreats are designed for their maximum occupancy. ✔ Fire safety compliance—our properties adhere to strict safety regulations. Infants in travel cots are generally not included in the guest count, but if you have any questions about occupancy, just reach out, and we’ll be happy to assist.
Do You Accept American Express?

Yes, we do accept American Express. Please note that additional charges may apply when using this payment method.
Do You Store My Card Details for Auto-Payments?

No, we do not store guests’ card details. To comply with strict Payment Card Industry Data Security Standards (PCI DSS), we use a secure card processing system that saves an encrypted authorisation code. This allows us to process auto-payments without storing sensitive card information. Your security is our priority, and we handle all payments with the highest level of protection.
We’re a Group of Friends—Can We Split the Rental Cost?

Currently, all payments must be made in one transaction by the lead guest. This includes: ✔ The deposit to secure the booking ✔ The final balance payment ✔ The security deposit We recommend that all members of your group transfer their share to the lead guest before making payments to Rowes Retreats.
Is My Money Secure?

Yes. Whether you pay by card or bank transfer (BACS), your money is held in a secure client account. In the unlikely event that Rowes Retreats were to cease trading, all funds in our secure client accounts would be returned to guests. This process is managed by our bank, Starling, ensuring your money is always protected.
Can I Move My Booking to Another Date or Property?

Once your booking deposit has been paid, your reservation is confirmed. This means your chosen dates and property are secured exclusively for you and are no longer available for anyone else to book. If you need to make changes outside of the cancellation policy window, amendments may be possible. However, if your booking falls within the cancellation period or you’ve selected a non-refundable rate, changes cannot be made. For full details, please refer to our Terms and Conditions. If you’re unsure, our team is always happy to assist.
Is Rowes Retreats ATOL or ABTA Protected?

• ATOL (Air Travel Organiser’s Licence) applies to UK travel companies offering flights and air holiday packages. • ABTA (Association of British Travel Agents) is a membership body that protects holidaymakers booking through travel agencies and tour operators. As Rowes Retreats is not a travel agency or airline, we are not a member of ATOL or ABTA. If you have any concerns or questions, please don’t hesitate to get in touch with our team!